Reliability

VoIP Cloud Communications

Scalable Cloud Communications From Star2Star Are More Than An IP PBX

 

Only Star2Star guarantees 99.999% uptime reliability for your business calls, and we’ve provided 100% uptime since 2011. That’s just the level of reliability that your business needs from a Scalable Unified Communications company!

VoIP Cloud Communications: Our automated quality monitoring system tests the sound quality of calls on every Star2Star business communications solution, every 30 minutes. Here’s what we do to keep your business going.

24×7 Monitoring and Help Desk

Our end-to-end architecture allows us to monitor the health of every phone, call, and network component between your phone system and our data center, 24 hours a day, 365 days a year. We automatically adjust to changing conditions and contact you if we detect a problem. Our help desk is staffed around the clock, so we’ll be here if you need us.

Failover with redundant internet connections

We automatically switch between multiple Internet circuits at your premise if we detect a problem with one of the circuits. We have redundant, high-speed fiber connections to the Internet at each of our seven major points of presence and two data centers.

Redundant Copper Carriers

We partner with multiple traditional telephone carriers to send your calls over the traditional phone network when necessary.

More Than An IP PBX

The Star2Star System is far more than just an IP PBX. It has all of the features of a traditional PBX, including call routing, key system emulation, and ultra-reliable service, but it can do so much more for a business. In addition to dramatically reducing costs, the StarSystem makes it easier to link together multiple locations. Unlike a traditional PBX, which is tied to one location, the StarSystem enables an unprecedented level of mobility. Perhaps most importantly, the StarSystem grants users access to a comprehensive suite of UC features including voice, messaging, video, conferencing, presence management, fax, and more.

Next Day Replacement Parts

Our StarBox Cloud Connection Manager is built on a 100% solid-state platform with no moving parts. We will replace any broken component, including phones, within 24 hours at no additional charge.

Disaster Recovery

If you experience an outage at your office, regardless of the cause, our StarRecovery system will immediately detect the problem and automatically take over as your phone system. Calls will be rerouted to designated employee cell phones, landlines, or other office locations.

Redundant Data Centers

Our end-to-end architecture allows us to monitor the health of every phone, call, and network component between your phone system and our data center, 24 hours a day, 365 days a year. We automatically adjust to changing conditions and contact you if we detect a problem. Our help desk is staffed around the clock, so we’ll be here if you need help.

Analog Line Backup

Traditional analog phone lines automatically backup your Internet phone lines if your Internet connectivity fails.