Troubleshooting

Our training and our on the job experience let us quickly and effectively troubleshoot and resolve your issue and get you back up and running with minimal downtime. As certified partners for all our suppliers we receive extensive training on product operation and issue resolution.

Have you encountered these problems:

  • Power fluctuations
  • Unacceptably slow data transmission
  • Bad phone connections

Vencom’s team can find the source of the problems, recommend solutions and implement corrective measures.

Need a part? Now? Vencom stores parts and components for several phone system manufacturers, such as Cisco, Avaya/Nortel, Samsung, NEC, as well as parts for data and voice cabling.

Troubleshooting Examples:

A Manufacturing Company kept experiencing frequently recurring phone disconnects or “hang-ups”. Vencom’s technicians checked and tested the entire system and discovered that the phone provider’s incoming line was defective, which triggered the auto-attendance in the phone system to answer the calls. The problem was solved.

A Law Firm suddenly lost their phone service. Extensive searching, tracking, and testing lead to a disconnected ground wire in the basement phone closet. Someone had, for an unknown reason, disconnected the ground wiring, even though it had been clearly labeled. The phones were restored and business operations at the law firm resumed fully within hours.

Call us at 508-482-5800 if your systems are not performing correctly or are down. We are here to help you 24/7!